End User License Agreement

Proposed controlled-mode update — approval and effective date pending. This agreement is between you and 9th Level Software.

1. License

We grant you a limited, non-exclusive, non-transferable license to use NudgePay to manage your own business's accounts-receivable collections.

2. Acceptable use

You will use NudgePay only for your own business and in compliance with applicable law. You are solely responsible for obtaining and maintaining valid consent (TCPA / A2P 10DLC) before sending SMS to your customers, and for honoring SMS and email opt-out requests. Collection email is sent through Resend; you must provide a valid postal address and honor CAN-SPAM unsubscribe, including RFC 8058 one-click.

3. Disclaimer

NudgePay is provided "as is", without warranties of any kind, express or implied.

4. Limitation of liability

To the maximum extent permitted by law, 9th Level Software is not liable for indirect, incidental, or consequential damages arising from your use of NudgePay.

5. Termination

Either party may terminate access at any time. On termination, your QuickBooks tokens are revoked with Intuit and removed from our systems.

6. Product scope

NudgePay is a human-operated follow-up queue with optional assistance. Generated summaries, extracted suggestions and reply drafts require human review. Opt-in controlled email and SMS sequences require current approval of the exact recipient, content, selected invoices and payment instructions before every new send, plus current eligibility and consent checks. Workspace feature settings, service admission for dispatch and emergency stop are separate controls. Stop prevents new sends that have not yet been committed for delivery; it cannot recall already committed or in-flight requests. An uncertain send stays frozen until its outcome is verified.

NudgePay is not a payment processor; we do not charge your customers. Payments are handled by QuickBooks or your payment provider. Messages can use an available native QuickBooks invoice link or an explicitly configured workspace payment-page fallback. Delivery or a customer payment claim does not settle an invoice or change your accounting records.

7. Governing law

This agreement is governed by the laws of Florida.